Producers Guild of America

Master Class on Hybrid and Virtual Event Production with Chris Pfaff, Alex Lindsay, Daniel Houze, and John Porterfield

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The virtual and hybrid event production industry has benefitted from learnings forced upon it by the pandemic. Mostly, this involved the assurance that video delivery had reliability and Quality of Service (QoS). Interactivity, virtual backgrounds and immersive extensions delivered greater capabilities for audiences and producers alike. This was the background for the February 14, 2023 Streaming Media Connect session. ‘How to Do Virtual and Hybrid Events Right,’ moderated by Chris Pfaff and featuring John Porterfield, webcast producer from Social180 Group; Alex Lindsay, head of operations with 090 Media, and Dan Houze, VP, encoding & digital strategy with BCLive.

You can watch the entire session at:https://www.youtube.com/watch?v=P7QkwVemzK0&t=2s

Tyler Nesler, writer for StreamingMedia.com, wrote such an excellent encapsulation of the session, that I am including it here for your reading:

Hybrid events have become much more common since the pandemic, but they have not proven to be as effective or engaging as in-person events. What are some of the issues that prevent the best QoE for hybrid participants, and how can they be remedied? Chris Pfaff, CEO, Chris Pfaff Tech MediaProducers Guild of America (PGA), VR AR Association (VRARA), discusses these issues with Alex Lindsay, Head of Operations, 090 Media, and Dan Houze, VP, Encoding & Digital Strategy, BC Live in this clip from Streaming Media Connect 2023.

Chris Pfaff begins by pointing out that it was not too long ago that streamed live events were audio-only, and that it was only just before the pandemic that video began to be widely incorporated into the experience for virtual audiences. The pandemic accelerated the process of developing higher-quality streaming video at scale. However, even with the leap of improvements for QoE, much remains left to be desired. “I think for any event that you’re talking about, whether it’s a corporate event [or] a concert, that’s a huge issue,” he says. “So I really want to start with that as a topic because when we’re all involved in these events, I think we’re very forgiving. But you know, scale is such a huge part of this.” He asks Alex Lindsay of 090 Media, “What’s your take on how far we’ve come in terms of really getting that quality experience and that scale?”

“I think we’re starting to get there,” Lindsay says. “[But] I think we’re sliding backward a little bit. You know, now people want to come back into the room, and I think that the ways we’re coming back into the room have been sliding us back into the 2015, 2016 range.” He laughs and says, “You know, I’ve been doing this a bit longer than ma ny people…”

“We can tell by the gear behind you!” Pfaff says.

“2008, 2009 is when we really started streaming video,” Lindsay says. “And the main thing is that we aren’t doing it that much better now in some cases when we go back to physical events.” He refers to webinars such as Streaming Media Connect, “A lot of these events are starting to work. The problem is that there’s data that we have from 10 years ago that told us that the hybrid events weren’t working, and they’re still not working.”

Pfaff says, “So as an adjunct, that you’re a second-class citizen if you’re not in the room, you should be happy that there’s a camera with a terrible angle of five people on a stage. Is that what we’re talking about?”

“Yeah,” Lindsay says. “When we started, it made sense. You know, we’re streaming Dreamforce, and there’s 15,000 people in the room and 300 people watching, you are second class…”

“For those who don’t know, Dreamforce is Salesforce,” Pfaff says. “It’s Salesforce’s mondo over-the-top annual event.”

Lindsay emphasizes that the core issue is a virtual audience’s sense of not being fully connected to a live event, which ultimately colors their perception of the event’s significance. In that situation, he says, “They don’t feel like the event’s important. They don’t feel like the product is important. They don’t feel like a lot of these things are important, and we don’t talk enough [about that].”

“So you’re saying that in some respect, there’s a brand disconnect?” Pfaff says. That you’re damaging your brand to some extent?”

Lindsay notes that not only does this sense of disconnect damage the brand, but it hampers enthusiasm for virtual participants to return to the event. “It’s the most devastating way to do this because they don’t complain,” he says. “People who complain care about the event, they want it to be better. People who don’t complain oftentimes are just disappearing. We’ve called them and said, ‘Hey, why didn’t you come?’ ‘Well, I was just busy.’ You know, it wasn’t like ‘I’m mad that I felt like I was in the back of the room…’”

Pfaff points out that accessibility is also a critical issue that does not get enough attention. He asks Dan Houze of BC Live about his insights into audience accessibility, not just for digital-first events like webinars but particularly for hybrid events.

Houze narrows the accessibility issue down to consumer versus internal audiences. “I think that a lot of times the virtual shows we’re doing, or the hybrid shows or digital-first shows that we’re doing are sort of just corporate-driven and they’re sort of internal meetings,” he says. “It’s not necessarily launching a keynote for a new product or something like that.”

Lindsay agrees but contends that engagement matters no matter what the type of hybrid event, even corporate ones. “You still have to keep all the employees going in the same direction,” he says. “When you create an event where they don’t feel important, you’re not getting quite the same charge out of your corporate event.”

 

Ad:Tech New York Panel, ‘Ad-Tech and Content Collide: Producing in the Programmatic Era,’ Packs the House

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The revivified Ad:Tech New York 2016 show featured a rollicking panel that the Producers Guild of America (PGA) produced on Thursday, November 3rd, Day 2 of the show, in which leading New York agency producers (all but one PGA members) discussed the trends that are shifting behaviors among brands and consumers alike.

Produced and moderated by Chris Pfaff, one of the founders of the PGA New Media Council, and head of consultancy Chris Pfaff Tech Media LLC, the panel, ‘Ad-Tech and Content Collide: Producing in the Programmatic Era,’ featured Jason Jercinovic, global head of marketing innovation and global brand director for Havas; Cindy Pound, executive direct, R/GA; Tom Goodwin, executive vice president, head of innovation, ZenithOptimedia, and Raoul Didisheim, consultant with Mariana Media.

A packed house filled the “Titan Hall” in the Javits Center, listening to a discussion that focused on various topics, including:

  • AI and automation are dominating discussions among producers. How do we harness machine learning and real-time technologies for greater storytelling?
  • “Conversational content” is now part of the lexicon. How are these devices and platforms – from Amazon Alexa to Cortana to Siri and Google Talk – part of the “targeted consumer?”
  • Chatbots are the rage now; everyone’s mother seems to have a chatbot. Every VC is talking about chatbots. Is this another fad, like Pokemon Go, or are chatbots going to be a sustained part of the producer’s world?
  • The luxury sector of the economy is still robust.  The whole premise of the luxury relationship is to have a bespoke experience. How do you deliver that in an era of commoditized personalization?
  • The “cognitive” era may be upon us, but can we deliver truly “real-time” experiences that swing with societal trends, fast-moving news, or even more granular data on consumers? How does human creativity catch up to the massive technological capabilities comingout of our research labs?
  • “Targeted advertising” has reared its head again, largely from AT&T. How do you see this playing into the mix of platforms you leverage for reaching consumers?
img_7620
(From l to r): Cindy Pound, R/GA; Tom Goodwin, ZenithOptimedia; Jason Jercinovic, Havas; Chris Pfaff, Chris Pfaff Tech Media LLC; Raoul Didisheim, Mariana Media
Tom Goodwin talked about how AI has created a new set of expectations, for brands and agencies, and that the industry has to manage these expectations carefully.
img_7618Tom Goodwin discusses agency expectations for AI
Jason Jercinovic iscussed the “humans behind AI” and how cognitive computing – namely, IBM Watson – has helped generate better decision-making for clients such as TD Ameritrade, where customers were more likely to honestly interact with machines than with their human counterparts.
20161103_144241Jason Jercinovic discusses the cognitive era of producing
Cindy Pound mentioned the Pumpkin Spice Latte chatbot that Starbucks set up in October, 2016, where more than 500,000 interactions yielded impressive engagement for the coffee company.
20161103_152320Cindy Pound discuses the chatbot phenomenon
Raoul Didisheim outlined the challenge that luxury brands still have with new technology, and said that the integration of human high-touch retail experiences must be delicate and seamless in order not to offend luxury customers. He said that “any email list of a luxury brand would show that a large percentage of their consumers still have AOL addresses.”
20161103_144612Raoul Didisheim discusses the luxury sector 
The audience discussed opportunities that have been seized upon – such as the smart integration of brands in NetFlix’s ‘Luke Cage’ – and possibly missed – such as Game 7 of the World Series, where no “Dunk in the Dark” moments emerged on social media (despite, as an audience member indicated, the success of Twitter’s Hashtag World Series).
Ad:Tech New York 2016 was a milestone for the digital media industry: the 20th anniversary of a show that used to be mostly about platforms and technologies, but has now recognized that th content creators are still behind what is sold to consumers. Kudos to Lori Schwartz, Kendall Allen, and the team that produced the show. It brought in many firt-time visitors to Ad:Tech, and that in itself will help shape the future of this vital industry sector.
img_4885 A view from the audience.

Producers Guild of America New Media Council East panel: ‘Gaming the System: Branded Entertainment for Producers’ – Wednesday, September 30th, 7:00-9:00 pm at The New School’s Lang Auditorium

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Join me and six branded entertainment luminaries at my PGA New Media Council East mega-panel during Advertising Week New York, ‘Gaming the System: Branded Entertainment for Producers’ on Wednesday, September 30th, from 7:00-9:00 pm, at The New School’s Lang Auditorium, 55 West 13th Street (between 5th and 6th Avenues), 2nd floor.

In addition to great networking, food & drink, and a gathering of the new media tribes, the following presenters will appear:

  • Ian Schafer, chairman, US CEO and founder, Deep Focus
  • Warren Weideman, founder, First Look Productions LLC
  • Luis de la Parra, senior vice president, partner solutions, Univision
  • Colas Overkott, CEO, Sync
  • Will Misselbrook, head of branded entertainment, Condé Nast Entertainment
  • Andy Oakes, managing director, The Drum

You can RSVP at:

http://www.producersguild.org/events/Sessions.aspx?id=688263

 

I hope to see you on Wednesday, September 30th during Advertising Week New York for this event.